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Supply Quality Specialist
2 months ago
As a Supply Quality Specialist at F. Hoffmann-La Roche Gruppe, you will play a crucial role in ensuring the quality of our supply chain and distributor/3PL performance. You will work closely with internal and external stakeholders to identify and implement process improvements that support our Quality Management System.
Your Responsibilities- Supply Chain Quality Assurance
- Manage day-to-day interactions with 3rd Party Logistics and Distribution partners, ensuring quality approval, COO legalization, product return, and claims management.
- Act as an internal local partner on supply quality assurance and GDP principles, ensuring required permits and licenses are available and current.
- Corrective and Preventative Actions
- Investigate and document quality events, implementing corrective and preventative actions to address issues in the distribution and logistics network.
- Facility Validations and Qualifications
- Ensure facility validations and qualifications for storage of Roche Diagnostics products meet regulatory requirements.
- Quality Event Triage and Investigations
- Lead quality event triage and exception investigations, documenting findings in Roche's CRM tool.
- 3rd Party Logistics and Distributor Performance
- Review and approve 3rd party logistics (3PL) partner SOPs, monitoring metrics with 3PLs and distributors for trends and corrective actions.
- Operational Audit Readiness
- Ensure operational audit readiness for 3PLs, distributors, company distribution, and logistics operations.
- Supply Quality Tools and Systems
- Manage Supply Quality Tools and Systems, including Salesforce, Claims Monitoring dashboard, 3rd Party Logistics and Distributor Performance/Evaluation Tracker.
We are looking for a highly skilled and experienced professional with a University degree in Pharmacy, Pharmaceutical Science, or equivalent, and registered pharmacist in the UAE. You should have built professional experience in quality assurance, preferably in GDP/GMP, and be certified in ISO 9001:2015 or ISO 13485. Advanced communication skills, both spoken and written, are essential, with business fluent English. Arabic is a plus, or any spoken language in the market will be preferred.
You should be able to build and maintain strong internal and external partnerships and relationships with relevant partners, persuading and influencing them to adhere to quality standards/SOPs. Advanced problem-solving skills, prioritization, and decision-making abilities are also required. You should live and integrate our corporate culture, including customer orientation, growth mindset, and holistic corporate view.
