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Productivity Enhancement Officer

1 week ago

Dubai, Dubai, United Arab Emirates Ain Al Shams Full time

About the Position:

We are looking for a Productivity Enhancement Officer to join our team. The successful candidate will be responsible for improving the productivity of our service team and ensuring excellent customer satisfaction.

Key Responsibilities:

  1. Schedule Optimization: Optimize the service team's schedules to improve productivity.
  2. Customer Communication: Communicate effectively with customers, respond to inquiries, and resolve issues.
  3. Spare Parts Procurement: Source and procure spare parts for customers as required.
  4. Job Card and Quotation Management: Create job cards, quotations, warranties, and annual maintenance plans via ERP.
  5. Customer Database Management: Maintain accurate customer records.
  6. Inter-Departmental Collaboration: Collaborate with other departments to ensure smooth operations.
  7. Filing System Development: Establish and maintain effective filing systems.
  8. Petty Cash and Reimbursement: Manage petty cash and reimbursement.

Requirements:

The successful candidate will need strong organizational skills, excellent communication skills, and proficiency in software use and Microsoft Office.