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Resort Services Director

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Black Pearl Full time

At Black Pearl, we're on the lookout for an exceptional Facilities and Events Coordinator to oversee the daily operations of the Kids Park in Abu Dhabi, UAE.

The ideal candidate will possess a proven track record in facilities management, event planning, and customer service.

Responsibilities:

  • Lead the Kids Park team in delivering exceptional customer service and operational efficiency.
  • Develop and implement policies and procedures to enhance customer experience and staff performance.
  • Monitor and manage operational performance, including staff management, customer service, safety, and facility maintenance.
  • Recruit, train, and supervise staff, including play attendants, maintenance personnel, and customer service representatives.
  • Schedule staff shifts and ensure adequate coverage during peak times and special events.
  • Conduct regular performance evaluations and provide ongoing training and development opportunities.
  • Ensure exceptional customer service is provided to all guests.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner.
  • Develop and implement customer service initiatives to enhance the guest experience.
  • Ensure all safety protocols and procedures are followed, including regular safety inspections and drills.
  • Maintain compliance with local health and safety regulations.
  • Address and resolve any safety issues or incidents promptly.
  • Oversee the maintenance and cleanliness of the park, including play equipment, restrooms, and common areas.
  • Coordinate with maintenance staff and external vendors for repairs and upkeep.
  • Conduct regular facility inspections to ensure high standards are maintained.
  • Plan and coordinate special events, birthday parties, and educational programs.
  • Work with marketing and sales teams to promote events and drive attendance.
  • Manage event budgets and logistics to ensure successful execution.
  • Build relationships with local schools, community organizations, and businesses to promote the Kids Park.
  • Participate in community events and initiatives to enhance the park's visibility and reputation.