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Automotive Operations Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full time

About the Role: We are seeking a highly skilled Automotive Operations Manager to oversee the entire operations of receiving, following up and delivery of customer vehicles. This is a crucial role in ensuring our after sales service is carried out to set company policies and procedures.

Responsibilities:

  • Monitor the Principals' website for customer issues directed to the Principal, meeting customers and resolving their issues
  • Assign jobs to the Service Advisor team based on the booking schedule/walk-in customers to ensure equal distribution of work
  • Oversee and monitor the team to ensure activities are carried out smoothly and in accordance with the PRIME process
  • Negotiate service offers to customers to enable a win-situation for both parties
  • Liaise with members from concerned departments to ensure jobs are prioritised well and parts are available on time

Requirements:

  • Minimum 5 years experience as Service Advisor in a automotive workshop set-up, out of which 2 years must be in a supervisory capacity
  • Sound Knowledge of Transportation Management and Workshop Organisation and Administration
  • Solid technical knowledge in vehicle diagnosis and repair Knowledge of technical software
  • Valid UAE drivers' licence
  • Ability to think analytically
  • Planning and organising
  • Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)