Network and System Operations Technician
7 days ago
About UAS International Trip Support:
We are a global leader in providing comprehensive aviation services, offering support across trip planning, ground handling, fuel services, and flight operations, with a strong presence worldwide.
Job Overview:UAS International Trip Support is seeking a skilled IT Administrator to maintain our IT infrastructure during night hours, ensuring seamless operations and security.
The ideal candidate will have a strong technical background in system administration, networking, and security, with a proven track record of resolving technical issues and improving system performance.
Key Responsibilities:
- Assist with the installation, configuration, and maintenance of hardware, operating systems, and enterprise applications.
- Monitor server performance, storage, and overall system health, ensuring data backups and integrity.
- Diagnose and troubleshoot hardware and software issues to maintain optimal functionality.
Network Administration:
- Manage and maintain network infrastructure, including firewalls, routers, switches, and VPNs.
- Monitor network traffic and performance, ensuring efficient data transmission and connectivity.
- Support the implementation and troubleshooting of VLANs, subnets, and firewall rules.
User Support:
- Provide real-time technical support to end-users during night hours.
- Document and track IT issues, ensuring timely resolution.
- Maintain and update knowledge base articles for troubleshooting.
Backup and Recovery:
- Assist in monitoring backup and disaster recovery protocols, ensuring data integrity.
- Respond to IT emergencies and system failures.
Security and Compliance:
- Enforce security policies, conduct regular audits, and implement security updates.
- Monitor cybersecurity threats and manage firewall configurations, VPN access, and endpoint security.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- At least 3 years of experience in IT Administration, system support, or a similar role.
- Proven experience with network management, server maintenance, and system security.
- Strong understanding of networking protocols and security best practices.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+, or Microsoft Certified IT Professional) are preferred.
- Good problem-solving and troubleshooting abilities.
- Good communication skills with the ability to work independently during night shifts.
- Ability to manage time effectively and handle multiple priorities.
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