Network and System Operations Technician

7 days ago


Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

About UAS International Trip Support:

We are a global leader in providing comprehensive aviation services, offering support across trip planning, ground handling, fuel services, and flight operations, with a strong presence worldwide.

Job Overview:

UAS International Trip Support is seeking a skilled IT Administrator to maintain our IT infrastructure during night hours, ensuring seamless operations and security.

The ideal candidate will have a strong technical background in system administration, networking, and security, with a proven track record of resolving technical issues and improving system performance.

Key Responsibilities:

  • Assist with the installation, configuration, and maintenance of hardware, operating systems, and enterprise applications.
  • Monitor server performance, storage, and overall system health, ensuring data backups and integrity.
  • Diagnose and troubleshoot hardware and software issues to maintain optimal functionality.

Network Administration:

  • Manage and maintain network infrastructure, including firewalls, routers, switches, and VPNs.
  • Monitor network traffic and performance, ensuring efficient data transmission and connectivity.
  • Support the implementation and troubleshooting of VLANs, subnets, and firewall rules.

User Support:

  • Provide real-time technical support to end-users during night hours.
  • Document and track IT issues, ensuring timely resolution.
  • Maintain and update knowledge base articles for troubleshooting.

Backup and Recovery:

  • Assist in monitoring backup and disaster recovery protocols, ensuring data integrity.
  • Respond to IT emergencies and system failures.

Security and Compliance:

  • Enforce security policies, conduct regular audits, and implement security updates.
  • Monitor cybersecurity threats and manage firewall configurations, VPN access, and endpoint security.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • At least 3 years of experience in IT Administration, system support, or a similar role.
  • Proven experience with network management, server maintenance, and system security.
  • Strong understanding of networking protocols and security best practices.
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+, or Microsoft Certified IT Professional) are preferred.
  • Good problem-solving and troubleshooting abilities.
  • Good communication skills with the ability to work independently during night shifts.
  • Ability to manage time effectively and handle multiple priorities.


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