Hostess

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

Key Responsibilities:

  • Table Setup: Ensure that the table top setup, including tent cards, is in accordance with the restaurant's standards.
  • Tabletop Items: Ensure that all tabletop items are clean and in good condition.
  • Seating Plan: Arrange the restaurant seating plan in line with reservation book and Restaurant Manager requirements.
  • Cleaning: Clean chair/sofa cushions and ensure that all menus, drinks lists, and guest collateral items are kept clean and undamaged.
  • Hostess Desk: Set up the hostess desk according to the standards of Emirates Palace.
  • Greeting and Seating: Greet guests in a friendly and courteous manner and seat them according to the standards of Emirates Palace.
  • Service Assistance: Assist with service as required by the Restaurant Manager.
  • Telephone Bookings: Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace.
  • Guest Feedback: Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
  • Closing Procedure: During the closing procedure, ensure that all tabletop items are collected and cleaned as per the standards set by Emirates Palace.
  • Availability: Be present in the restaurant during service hours.

About the Role:

This role is a key part of the front of house team, providing a warm and welcoming experience for guests. The successful candidate will be responsible for ensuring that the restaurant is set up to the highest standards, greeting guests, and providing excellent service throughout their stay.

Requirements:

  • Excellent Communication Skills: The ability to communicate effectively with guests and colleagues.
  • Attention to Detail: The ability to ensure that all tabletop items are clean and in good condition.
  • Teamwork: The ability to work effectively as part of a team to provide excellent service.
  • Flexibility: The ability to work flexible hours, including evenings and weekends.

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