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Customer Care Specialist

3 months ago

Sharjah, Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time
Job Overview

As a Complaint Handler at DAMAS MEDICAL CENTER, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibility will be to manage and resolve customer complaints effectively.

Key Responsibilities
  • Maintain a Positive Attitude: Uphold a friendly, empathetic, and professional demeanor while interacting with customers.
  • Timely Responses: Address customer inquiries promptly to enhance their experience.
  • Multi-Channel Communication: Engage with customers through various communication platforms.
  • Complaint Resolution: Acknowledge and resolve customer grievances efficiently.
  • Product Knowledge: Acquire in-depth knowledge of our offerings to provide accurate information.
  • Needs Assessment: Identify and evaluate customer needs to ensure satisfaction.
  • Relationship Building: Foster sustainable relationships and trust with clients through open communication.
  • Information Accuracy: Deliver precise, valid, and comprehensive information using appropriate tools.
  • Solution Provision: Address customer complaints by offering suitable solutions and alternatives within designated timeframes; follow up to confirm resolution.
  • Record Keeping: Maintain detailed records of customer interactions, manage accounts, and organize documentation.
  • Adhere to Guidelines: Follow established communication procedures, policies, and guidelines.
  • Customer Engagement: Go the extra mile to actively engage with customers.