Administrative Support Professional
5 days ago
About Al Ain University of Science & Technology
Al Ain University of Science & Technology is a leading educational institution in the UAE, dedicated to providing high-quality education to students from diverse backgrounds.
Job Overview
We are seeking an experienced Receptionist & Call Center (UAE National) to join our team at Al Ain University of Science & Technology. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, and maintaining accurate records.
Main Responsibilities
- Provides information related to policies and conditions for the admission of new students, including eligibility criteria, application procedures, and available programs.
- Updates knowledge on university specializations, fees, and other relevant information to provide accurate responses to student inquiries.
- Responds to exam-related inquiries, provides holiday schedules, and communicates with students regarding course availability.
- Maintains accurate records of student queries, follows up on student communications, and reports to the Deputy General Register as needed.
- Assists in preparing daily and monthly reports on student engagement and academic performance.
- Conducts surveys to gauge student satisfaction with AAU programs and services.
- Performs other duties as assigned by the General Register.
Requirements
- Proficiency in English language, spoken and written, with excellent communication skills to interact with students, faculty, and staff.
- Proficiency in Arabic language, spoken and written, to cater to the diverse student body.
- Enthusiastic fresh graduates are encouraged to apply, with a strong desire to learn and grow within the university community.
- Excellent computer skills, particularly in MS Office programs, to efficiently manage records and reports.
- The ability to maintain confidentiality is essential when handling sensitive student information.
How to Apply
Candidates should submit their updated CV clearly showing Photo ID, Education, Skills, and Experience. We look forward to hearing from you
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