Luxury Hotel Front Desk Head

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

Job Summary:

This role requires a highly organized and detail-oriented individual to oversee the front desk operations. The successful candidate will be responsible for supervising direct subordinates, coordinating with other departments, and addressing guest requests and complaints.

Main Responsibilities:

  • Supervise and coordinate the work of direct subordinates, ensuring seamless guest experiences.
  • Develop and implement training programs for new employees, promoting excellent performance.
  • Handle guest requests and complaints in a polite and efficient manner, escalating issues as necessary.
  • Liaise with various departments to ensure accurate guest information and address specific requirements efficiently.
  • Stay up-to-date with hotel products and services, as well as tourist and business travel information relevant to guests.
  • Supervise cashier work and update loyalty programs, ensuring administrative duties are completed effectively.
  • Conduct handover reporting at the end of each shift, highlighting guest complaints and unusual situations requiring follow-up.

Requirements:

  • University or College degree
  • Previous experience in a luxury hotel environment is preferred
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • Physically agile and able to stand for extended periods

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