IT Senior Systems Engineer

1 week ago

Dubai, Dubai, United Arab Emirates GIG Gulf Full time
Job Summary

GIG Gulf is seeking a highly skilled IT Senior Systems Engineer to join our team. As a key member of our IT department, you will be responsible for maintaining and supporting our Backup, Wintel & Linux hybrid platforms and its underlying infrastructure.

Key Responsibilities
  • Systems & Infrastructure:
    • Design and manage VEEAM backup infrastructure, including backup jobs, cloud backups, copy jobs, Sure backup, upgrades, and tape offsite.
    • Support, manage, and upgrade Citrix infrastructure.
    • Perform system administration for hyper-converged systems, video conferencing systems, and VMware Infrastructure.
    • Monitor and track threats, alerts, security vulnerabilities; perform regular reviews of security in alignment with policy goals.
    • Resolve complex end-user escalation incidents.
    • Ensure optimal system and server uptime, availability, reliability, and security.
    • Sustain configuration & security management, including patching, automation, hardening, and system upgrades.
    • Assess organizational vulnerabilities within the designated area of responsibility.
    • Coordinate with all required stakeholders and ensure ownership of the projects assigned to the holder of this role.
    • Perform administration of the antivirus solutions.
    • Document policies and procedures relevant to the tasks being performed.
    • Diagnose and resolve system issues, responding to server outages when necessary.
    • Ensure system reliability through monitoring, testing, and troubleshooting.
    • Manage Active Directory and Group policies.
    • Ensure infrastructure changes comply with established guidelines and procedures.
    • Develop plans and schedules for system deployment, defining requirements.
    • Liaise with 3rd party vendors, IT providers, etc. for specific requirements.
  • Other Responsibilities:
    • Document best practices and support procedures.
    • Participate in internal and external audits related to the area of the role and execute necessary actions as per the timelines.
    • Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.
    • Maintain inventory and asset configuration documentation.
    • Interact with customers and staff at the technical level, as required.
    Essential Requirements
    • Communication and Soft Skills:
      • Maintain excellent communication skills in English, both verbal and written.
      • Accountability, Flexibility, Sense of urgency, Transparency, and participation.
      • Adherence to organization processes, procedures, and agreed ground rules.
      • Keep critical and analytical thinking and creativity.
      • Maintain active listening and empathy – ability to listen and understand users to address their needs.
      • Be a team player to work with a team and influence a positive collaborative culture.
      • Prioritize workload appropriately based on the impact on the business.
    • Qualifications:
      • Bachelor's or Master's degree in an IT related field or equivalent hands-on experience.
      • 6 plus years' experience in the relevant role.
      • Over 2 years of experience as a VEEAM Backup and Citrix Administrator.
      • ITIL v3 Foundation Certification.

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