Customer Service Manager

7 days ago


Dubai, Dubai, United Arab Emirates Cigna Health and Life Insurance Company Full time

Join our team as a Customer Service Manager at Cigna Health and Life Insurance Company.

About the Role:

We're seeking an experienced professional with a background in customer service and leadership. In this role, you'll oversee a team of customer service representatives, ensuring they provide exceptional service to customers while meeting sales targets and adhering to regulatory requirements.

Main Responsibilities:

  1. Lead and manage a team of customer service representatives.
  2. Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  3. Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven track record in customer service management, preferably in a call center environment.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of regulatory requirements and industry standards.

About Us:

Cigna Healthcare is dedicated to delivering exceptional customer experiences that exceed our customers' expectations.



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