Customer Service Manager
7 days ago
Join our team as a Customer Service Manager at Cigna Health and Life Insurance Company.
About the Role:
We're seeking an experienced professional with a background in customer service and leadership. In this role, you'll oversee a team of customer service representatives, ensuring they provide exceptional service to customers while meeting sales targets and adhering to regulatory requirements.
Main Responsibilities:
- Lead and manage a team of customer service representatives.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- Proven track record in customer service management, preferably in a call center environment.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Knowledge of regulatory requirements and industry standards.
About Us:
Cigna Healthcare is dedicated to delivering exceptional customer experiences that exceed our customers' expectations.
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