Customer Success Manager Role in Digital Advertising
5 days ago
We're seeking a skilled Customer Success Manager to join our team at Skills Provision. As a global company with a presence in the Middle East market, we're committed to building strong relationships with our clients and driving their success through our mobile analytics platform.
About the Company
Skills Provision is a leading provider of digital advertising solutions, with a focus on helping businesses succeed in the competitive Middle East market. We're passionate about delivering exceptional support and service to our clients, and we're looking for a talented individual to join our team.
Your Key Responsibilities
- Work closely with clients to understand their needs and develop tailored solutions to drive their marketing success.
- Become an expert in our mobile analytics platform, providing strategic guidance to customers on best practices for utilization.
- Use your expertise to quickly identify, escalate, and resolve complex technical challenges.
- Build deep relationships with customers by delivering exceptional support and service.
- Conduct training sessions, webinars, and demos to educate clients on our platform and new features.
- Facilitate and document customer product ideas and feedback, collaborating with our Product and R&D teams to drive innovation.
- Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of our solutions on customer success.
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