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3 weeks ago
Role Overview
The Aviation Service Professional plays a vital role in ensuring the smooth operation of flight crew services. This position demands a high degree of organizational skills, effective communication, and a strong commitment to customer satisfaction.
Main Responsibilities
- Greet and assist arriving crew members, processing their travel documents and coordinating luggage movement efficiently.
- Collaborate with the operations team to optimize planning and logistics, ensuring timely departures and arrivals.
- Respond to crew member feedback and concerns, exercising empathy and professionalism in all interactions.
- Carry out additional tasks as directed by the line manager, demonstrating flexibility and a willingness to learn.
Qualifications
- High School Diploma required; prior experience in passenger handling or airport check-in advantageous.
- Fluent English language skills (written and spoken), with bilingual abilities an asset.
- Familiarity with basic IT applications and MS Office software essential.
- Superb customer service skills, with a focus on delivering outstanding experiences.
Industry Focus:
- Airlines
- Aviation
Functional Department:
- Helpdesk
- Customer Service
- Telecalling
