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Customer Service Representative
3 weeks ago
Customer Service Role
We are seeking a skilled Customer Service Representative - Hotel Reservations to join our team at Concorde Hotel. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.
Key Responsibilities
- Respond to guest inquiries and resolve issues in a professional and courteous manner.
- Provide information on hotel services and amenities, including room types, rates, and packages.
- Collaborate with other departments to ensure effective communication and coordination.
- Participate in ongoing training and development to stay up-to-date on hotel policies and procedures.
Requirements
- Previous experience in customer service or front office operations.
- Strong communication and problem-solving skills.
- Ability to work effectively in a team environment.
What We Offer
We provide a supportive work environment, opportunities for career growth, and a competitive salary and benefits package.
