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Project Coordinator

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time
Job Description

Job Title: Project Coordinator

Company: Al Nahiya Group

Job Type: Full-time

Location: Remote (with occasional on-site visits)

About Us: Al Nahiya Group is a leading provider of project management services, specializing in EPC projects and contract administration.

Job Summary

We are seeking an experienced Project Coordinator to join our team. The successful candidate will be responsible for overseeing the ticketing unit, developing and implementing ticketing strategies, and managing ticketing systems and platforms.

Key Responsibilities
  • Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals.
  • Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience.
  • Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems.
  • Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services.
  • Lead discussions with site managers to gather requirements and manage ticketing software projects.
  • Oversee project timelines, budgets, and vendor coordination.
  • Translate business requirements into technical specifications for ticketing implementation.
  • Conduct gap analysis and recommend solutions.
  • Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions.
  • Collaborate with UX designers/agencies to create user-friendly ticketing flows.
  • Implement continuous improvements based on user feedback.
  • Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making.
  • Track system performance, user satisfaction, and revenue.
  • Assist in the development and management of the ticketing budget, ensuring cost-effective operations.
  • Train and develop staff on ticketing processes, customer service standards, and system usage.
  • Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
Requirements
  • Strong written and verbal communication skills in English with the added value of knowledge in Arabic.
  • Effective oratorical abilities along with clear communication and presentation skills.
  • Proficiency in using various computer applications, including Microsoft Office suite (Word, Excel, Project, etc.).
  • Advanced expertise in dashboard-based project management.
  • Extensive experience with ERP-based cash flow and project management approval systems.
  • Skilled in implementing ERP-based procurement and contract management systems.
What We Offer

Al Nahiya Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please submit your application, including your resume and cover letter, to [insert contact information].