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Retail Operations Director

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full time
Job Description

A Retail Operations Director is responsible for overseeing the daily operations of a retail store, ensuring efficiency, profitability, and customer satisfaction. This role involves managing staff, monitoring sales performance, maintaining inventory levels, and implementing store policies.

Key Responsibilities:
  1. Operational Leadership: Oversee daily store operations, ensuring efficiency and adherence to company policies.
  2. Staff Management: Manage and supervise store staff, including hiring, training, and performance evaluations.
  3. Sales Performance: Monitor sales performance and implement strategies to meet or exceed sales targets.
  4. Customer Experience: Ensure excellent customer service and resolve any customer concerns or complaints.
  5. Inventory Management: Maintain inventory levels, coordinate stock replenishment, and minimize losses.
  6. Data Analysis: Analyze sales data and market trends to optimize product placement and pricing.
  7. Compliance: Ensure compliance with safety, health, and store regulations.
  8. Promotional Campaigns: Develop and implement promotional campaigns and in-store displays.
  9. Financial Management: Manage store budgets, expenses, and financial reports.

This role requires strong leadership and team management skills, as well as excellent customer service and communication abilities. The ideal candidate should have a bachelor's degree in business administration, retail management, or a related field, and proven experience as a Store Manager or in a similar retail leadership role.