System Performance Analyst
6 days ago
We are seeking a highly skilled NOC Engineer to join our team at Intertec Systems. As a key member of our operations team, you will be responsible for monitoring and maintaining the performance of our computer systems.
About The Role
This role involves monitoring and troubleshooting complex IT infrastructure issues, collaborating with cross-functional teams, and ensuring seamless delivery of IT services to our clients.
Main Responsibilities:
- Monitor and analyze system performance data to identify potential issues and optimize system configurations.
- Troubleshoot complex IT infrastructure issues and collaborate with cross-functional teams to resolve issues efficiently.
- Develop and maintain documentation for IT infrastructure components, including network devices, servers, and storage systems.
- Collaborate with IT teams to ensure compliance with IT policies and procedures.
Required Skills:
Mandatory:
- Knowledge of service subject matter and business processes.
- Knowledge of incident models, diagnostic tools, methods.
- Knowledge about ITIL process & Project Management.
- Knowledge on customer service ethos, ability to work well with others.
Preferred Skills:
Soft Skills:
Mandatory:
- Good communication skills (English) and analytical skills.
- Willingness to work 24/7 support window.
- ITIL certification will be an added advantage.
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