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Luxury Guest Services Associate

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

Join us as a key member of our Front Office team, where you will have the opportunity to showcase your exceptional service skills and make a lasting impression on our discerning guests.

Key Responsibilities
  • Conduct thorough checks to ensure accurate room status, maintaining up-to-date information to facilitate efficient guest services.
  • Effectively manage cash handling and foreign currency exchange, processing transactions accurately and efficiently.
  • Deal with special requests from guests, such as arranging transportation or storing valuables and luggage, demonstrating flexibility and resourcefulness.
  • Handle guest complaints or problems professionally and promptly, resolving issues to the satisfaction of our guests.
  • Ensure that guest incident reports are submitted electronically, maintaining accurate records and facilitating swift resolution of issues.
  • Maintain confidentiality and professionalism when handling sensitive guest information.