Museum Experience Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time
About the Role

The Account Manager will oversee Museum Educators staffing services for the Zayed National Museum, ensuring outstanding educational and interpretative visitor experiences while maintaining a collaborative relationship with museum management.

Key Responsibilities:
  • Museum Educators Staffing Services Management
  • Manage a team of 24 Museum Educators responsible for delivering tours, workshops, and live interpretation across museum spaces.
  • Ensure Museum Educators engage diverse audiences including the general public, students from schools, and universities.
  • Coordinate shifts and rosters to cover all opening hours up to 365 days a year.
  • Staffing Requirements per Shift:
    • Museum Educator Training Manager (1 per shift)
    • Museum Educator (10 per shift) UAE Nationals required
Client Relationship Management:
  • Act as the main point of contact for the museum, ensuring satisfaction.
  • Conduct regular meetings with the Interpretation Unit Head to review operations and improvements.
  • Maintain proactive communication with museum management to address challenges.
Account Management and Reporting:
  • Ensure accurate and timely payroll data submission.
  • Provide reports on staffing performance, attendance, visitor feedback, and operational outcomes.
  • Report daily, weekly, monthly, and annually on staff performance and satisfaction.
  • Conduct weekly onsite meetings at the museum for the first 3 months; frequency may reduce thereafter.
  • Collaborate closely with colleagues to exceed expectations.
Staff Development:
  • Oversee Museum Educators' performance and professional growth.
  • Work with the Training Manager to assess and address training needs.
  • Foster a professional, inclusive, and engaging team culture.
Performance Monitoring and Quality Assurance:
  • Evaluate key performance indicators (KPIs) for Museum Educators.
  • Implement continuous improvements based on visitor feedback and operational data.
Compliance & Administration:
  • Ensure operations comply with museum policies, safety standards, and cultural sensitivities.
  • Maintain accurate records of staffing schedules, training, and performance evaluations.
  • Compile reports for the client and internally on a weekly, monthly, and quarterly basis.
Qualifications:
  • Bachelor's degree in Museum Studies, Education, Business Management, Hospitality, or a related field.
  • Experience in account management, project management, museum education, or cultural program operations.
  • Experience working in the UAE or familiarity with local cultural practices.
  • Proficiency in English and Arabic is essential.
Hard Skills:
  • Expertise in staff scheduling and rostering, resource allocation, and reporting.
  • Strong understanding of museum education and visitor engagement.
  • Proficiency in Microsoft Office and workforce management software.
  • Experience in educator training and development.
Soft Skills:
  • Leadership and team management skills.
  • Strong interpersonal and communication abilities.
  • Problem-solving and adaptability in diverse environments.
  • Organizational skills for seamless daily operations.

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