Department Head
4 weeks ago
As a Department Supervisor at CHALHOUB Group, you will play a key role in leading by example and representing the brand's values and philosophy through all interactions with customers and team members. Your primary responsibility will be to ensure that all work is done in a systematic and consistent manner, following all appropriate Retail policies, processes, and standard operating procedures.
Key Responsibilities- Guest Experience Standards: Build and maintain guest experience standards to build strong loyalty.
- Sales Target Achievement: Assist in achieving the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
- Project Execution: Execute and participate in projects and community events with minimal supervision.
- Team Management: Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed.
- Customer Centricity: Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
- Operational Excellence: Maintain all operating standards by ensuring cleanliness, high visual merchandising standards, and stock replenishments are done as per the brand's VM guidelines.
As a Department Supervisor, you will be responsible for managing VIP guest relationships, managing customer complaints effectively, and ensuring that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines.
Requirements- Leadership Skills: Proven leadership skills with the ability to lead by example and represent the brand's values and philosophy.
- Communication Skills: Excellent communication skills with the ability to communicate effectively with customers, team members, and stakeholders.
- Problem-Solving Skills: Strong problem-solving skills with the ability to analyze problems and develop effective solutions.
- Customer Service Skills: Excellent customer service skills with the ability to provide exceptional customer service in stores.
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