Customer Service Professional

2 weeks ago


Dubai, Dubai, United Arab Emirates Bank of Baroda UAE Full time
Job Overview

We are seeking a highly skilled Customer Service Professional to join our team at Bank of Baroda UAE. As the primary point of contact for customers, you will address inquiries and resolve issues with professionalism and urgency.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries via phone, email, or chat, ensuring timely and effective resolution of their concerns.
  • Issue Escalation: Identify complex issues and escalate them to relevant departments while maintaining clear communication with customers and internal teams.
  • Feedback and Insights: Gather customer feedback to influence product development and service enhancements.
  • Product Knowledge: Conduct thorough product knowledge sessions to educate customers about features, benefits, and troubleshooting steps.
  • CRM Utilization: Use CRM software to track customer interactions, ensuring accurate record-keeping and timely follow-ups.
  • Training and Support: Provide guidance and support to new team members to foster a collaborative and knowledgeable environment.


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