Senior Operations Lead
3 weeks ago
Careem is seeking a highly skilled Senior Operations Lead - Logistics to oversee and manage relationships with fleet partners and captains, ensuring the efficient operation and maintenance of the fleet.
Key Responsibilities:- Fleet Management: Oversee daily operations related to fleet management, including captain acquisition, captain uniforms, and boxes. Ensure that the fleet is operating efficiently and in compliance with company policies and industry regulations.
- Acquisition: Develop and maintain strong relationships with fleet captains and captains. Negotiate contracts, manage service level agreements (SLAs), and address any issues or concerns that arise in day-to-day business operations.
- Performance Monitoring: Track and analyze key performance indicators (KPIs) related to fleet performance and fleet captains. Use data-driven insights to identify areas for improvement and implement strategies to enhance operational efficiency.
- Budget Oversight: Manage the fleet budget, including monitoring expenses, forecasting future costs, and identifying opportunities for cost savings. Ensure that all expenditures are within budgetary constraints.
- Compliance: Ensure that all fleet operations adhere to relevant safety, legal, and environmental regulations. Stay updated on industry best practices and regulatory changes.
- Team Leadership: Supervise and mentor a team of fleet coordinators or assistants. Provide guidance, training, and support to ensure high performance and professional development.
- Fleet Reporting: Prepare and present regular reports on fleet performance and budget status to senior management. Highlight achievements, challenges, and recommendations for improvements.
- Problem Resolution: Address and resolve any issues related to fleet operations or captain relations in a timely and effective manner. Implement corrective actions as necessary.
- Bachelor's degree in Business Administration, Logistics, Fleet Management, or a related field. Relevant experience may be considered in lieu of a degree.
- Proven experience in fleet management, logistics, or a related role with at least 3 years of supervisory experience.
- Strong understanding of fleet operations, fleet maintenance, and industry regulations.
- Excellent negotiation, communication, and interpersonal skills.
Careem offers a dynamic and challenging work environment, with opportunities for growth and development. As a full-time Careem colleague, you will have the chance to work with a talented team, drive impact in the region, and learn and grow every day.
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