UX Research and Development Specialist

7 days ago


Dubai, Dubai, United Arab Emirates VML South Africa Full time

We are dedicated to fostering an all-inclusive work environment at VML South Africa, where our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive meaningful experiences that resonate in every action and interaction.

Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond.

We are seeking a UX Research and Development Specialist to join our CX team and contribute to the development of strategic recommendations for ideal-state user journeys, with a focus on key banking products such as credit cards.

About the Role
  • You will be working closely with the Senior UX Architect to deliver actionable insights and UX recommendations.
Key Responsibilities

User Research and Testing

  • Collaborate with the Senior UX Architect to define user journeys, wireframes, and low-fidelity prototypes that optimize customer experiences.

Data Analysis and Experimentation

  • Participate in the cyclical process of research, define, test, and optimize, ensuring findings inform actionable experience enhancements.

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