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Automotive Service Consultant

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al-Futtaim Automotive Full time
Role Overview

As an Automotive Service Consultant at Al-Futtaim Automotive, you will play a pivotal role in fostering enduring relationships with our clientele, ensuring their loyalty and satisfaction.

Key Responsibilities
  • Relationship Management: Cultivate long-lasting connections with customers to enhance retention and loyalty.
  • Financial Performance: Drive financial success by effectively upselling services and managing discounts to achieve monthly revenue goals.
  • Customer Engagement: Proactively consult with customers regarding their needs and service requirements throughout the entire service journey, ensuring their vehicles are repaired correctly on the first attempt.
  • Coordination: Collaborate with the Production Team to provide timely updates on vehicle progress, keeping customers informed and ensuring on-time delivery commitments are met.
  • Delivery Process: Upon vehicle delivery, offer customers a comprehensive explanation of all performed work and associated costs, highlighting the value of the services provided.
  • Complaint Resolution: Efficiently manage customer complaints, ensuring satisfactory resolutions to enhance Customer Service Value and improve Net Promoter Scores.
  • Compliance: Adhere to all Standard Operating Procedures, company policies, and distributor programs to maintain consistency in customer experience.
Essential Skills for Success
  • Proficient in MS Office; knowledge of SAP is preferred.
  • Strong customer handling abilities.
  • Excellent communication skills.
  • Fluent in English with basic proficiency in Arabic.
  • Technically adept.
  • In-depth product and process knowledge.