Reception Support Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

We are seeking a highly organized and efficient Receptionist to join our team at Universal American School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to students, parents, and staff.

About the Role:
  • Provide a welcoming and supportive reception area for all visitors.
  • Manage phone calls and inquiries from parents and stakeholders, resolving queries and escalating issues as necessary.
  • Maintain effective communication between staff and parents, ensuring a smooth and seamless experience.
  • Oversee the reception area during peak periods, including drop-off and pick-up times.
  • Monitor and respond to emails, promoting the school to prospective parents and supporting the admissions department as required.
  • Review and update attendance records, monitoring and documenting student attendance and lateness.
  • Assist with emergency procedures, including fire drills and evacuations.
  • Collaborate with other team members to achieve shared goals and objectives.
Your Qualifications:
  • High school diploma or equivalent; additional education or certification in office administration is a plus.
  • Previous experience in a receptionist or administrative role, preferably in an educational setting.
  • Excellent verbal and written communication skills.
  • Proficiency in using office applications including Google Workspace.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage a fast-paced environment.
  • Friendly, approachable, and professional demeanour.


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