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IT Service Management Professional

1 week ago

Dubai, Dubai, United Arab Emirates Linking Humans Full time

We are looking for a seasoned ITSM and ITOM Technical Lead to join our team at Linking Humans. As a senior technical consultant, you will be responsible for leading the design and implementation of Servicenow ITOM solutions.

Your key responsibilities will include:

  • Designing and implementing Servicenow ITOM solutions that meet client needs.
  • Providing technical leadership and guidance on ITOM best practices.
  • Collaborating with clients to gather requirements and deliver solutions.
  • E nsuring seamless integration of ITOM modules with other Servicenow solutions.
  • Mentoring junior team members and assisting in training.

To succeed in this role, you will need:

  • At least 5 years of hands-on experience in ITOM implementations with Servicenow.
  • Strong expertise in ITOM modules such as Discovery, Service Mapping, and Event Management.
  • Proven track record of delivering Servicenow solutions for enterprise clients.
  • Servicenow certifications (ITOM or similar) are highly desirable.
  • Excellent communication, problem-solving, and client-facing skills.

You will have the opportunity to work with an elite Servicenow partner and receive ongoing professional development and career growth opportunities.