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Customer Experience Representative

7 days ago

Dubai, Dubai, United Arab Emirates MOVENPICK Full time

You are the face of our exceptional guest experience. As a Customer Experience Representative at Mövenpick, you will make our guests feel welcome and valued.

Key Responsibilities:

  • Deliver outstanding, friendly, and engaging service to all guests
  • Select and recommend the best room options to maximize revenue through upselling
  • Provide accurate information and assist guests with special requests and property facilities
  • Efficiently book room reservations, enter rooming lists, and update guest information in the system

Your Profile:

  • A minimum of 2 years of experience as a Customer Experience Representative in a 5-Star hotel or resort in UAE
  • A guest-focused personality is essential; prior experience is an asset
  • Prior experience working with Opera is preferred
  • Strong interpersonal and problem-solving skills
  • Fluency in English; additional languages are a plus

About Mövenpick:

We are more than just a worldwide leader in hospitality – we're a team that welcomes you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life. Our limitless possibilities await you at Mövenpick.

By joining Mövenpick, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Mövenpick, visit careers.accor.com.

Care for the world, dare to challenge the status quo #BELIMITLESS