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Artificial Intelligence Experience Manager

1 week ago

Dubai, Dubai, United Arab Emirates TeKnowledge Full time

We are seeking an experienced Artificial Intelligence Experience Manager to drive the development and commercialization of AI-driven customer experience solutions.

Key Responsibilities:
  • Define and maintain a comprehensive AI-first CX solution framework, aligning with customer needs, vendor capabilities, and industry trends.
  • Develop and standardize repeatable use cases and professional services packages to enhance scalability and differentiation.
  • Collaborate with AI and CX technology partners to integrate solutions while incorporating value-added services such as professional services, support, advisory, skilling, adoption, cybersecurity, and customer success.

Performance Measurement & Continuous Improvement

  • Define and monitor KPIs related to AI-first CX adoption, revenue growth, and customer satisfaction.
  • Continuously refine AI-first CX solutions based on sales performance, customer feedback, and competitive analysis.