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Client Management Expert
3 weeks ago
The Client Management Expert will be responsible for consistently recruiting excellent staff, maintaining a smooth onboarding process, training, counseling, and coaching our staff. Key responsibilities include resolving conflicts through positive and professional mediation, carrying out necessary administrative duties, conducting performance and wage reviews, developing clear policies, creating clear and concise reports, giving helpful and engaging presentations, maintaining and reporting on workplace health and safety compliance, handling workplace investigations, disciplinary, and termination procedures, and maintaining employee and workplace privacy.
Responsibilities:
- Consistently recruit and retain high-performing staff.
- Maintain a seamless onboarding experience for new hires.
- Provide ongoing training, development, and support to staff members.
- Address conflicts in a fair and professional manner.
- Manage day-to-day administrative tasks effectively.
- Evaluate and improve staff performance and compensation.
- Develop and communicate clear policies and procedures.
- Create informative and engaging reports and presentations.
- Ensure workplace safety and compliance with regulations.
- Investigate and resolve workplace issues promptly.
- Prioritize employee and workplace confidentiality.
