IVR and CRM Specialist

Job Title: IVR Channel Operations SpecialistThis role is responsible for leading project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel.You will provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score by managing service migration to...

Key ResponsibilitiesRaise IT requirements and design new processes within the CRM and IVR channel to improve productivity and customer satisfaction.Manage service migration to self-service channels and enable automation to tasks and processes.Be the first line of support for all Avaya and telecom-related issues.

FAB is committed to creating value for its employees, customers, shareholders, and communities through innovation and agility.We are looking for top talent to join our team and help us achieve our goals. The right candidate will accelerate their career as they make their mark at a top company in the exciting and dynamic industry of digital banking.Job...

We are seeking a highly skilled Digital Banking Specialist to join our team at FAB.The ideal candidate will have a deep understanding of digital banking and be able to design and implement effective solutions to meet the needs of our customers.Job DescriptionThe Digital Banking Specialist will be responsible for leading project handling of the Contact Center...

Key ResponsibilitiesThe successful candidate will be responsible for:Managing day-to-day operations of all direct banking channels activities.Leading project handling of the Contact Center by raising IT requirements and designing new processes and features within the CRM and IVR channel.Providing efficient solutions to increase productivity, first call...

Job DescriptionTo lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. Provide efficient solutions to increase productivity, First Call Resolution, and Net Promoter Score. Manage service migration to self-service channels and enable automation to tasks and processes, thus...

Sales CRM SpecialistYour role will be responsible for overseeing and optimizing CRM strategies, managing lead planning, and providing insightful reports to support decision-making. You will work closely with the Call Centre, Client Relations teams, and the Marketing department to ensure CRM activities align with overall business goals and drive lead...

Sales CRM SpecialistYour role will be responsible for overseeing and optimizing CRM strategies, managing lead planning, and providing insightful reports to support decision-making. You will work closely with the Call Centre, Client Relations teams, and the Marketing department to ensure CRM activities align with overall business goals and drive lead...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

To lead project handling of the Contact Center by raising IT requirements, designing new processes and features within the CRM and IVR channel. To provide efficient solutions to increase productivity, first call resolution, and net promoter score. Service migration to self-service channels and enabling automation to tasks and processes thus improving team...

At First Abu Dhabi Bank, we are seeking a highly skilled IT Project Lead to oversee the development and implementation of technology solutions for our Contact Centre.Key ResponsibilitiesTo lead project handling of Contact Centre by raising IT requirements, designing new processes and features within the CRM and IVR channel.To provide efficient solutions to...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

Company DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate...

Sales CRM SpecialistYour role will be responsible for overseeing and optimizing CRM strategies, managing lead planning, and providing insightful reports to support decision-making. You will work closely with the Call Centre, Client Relations teams, and the Marketing department to ensure CRM activities align with overall business goals and drive lead...

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you...

FAB is a leading financial institution in the UAE, committed to delivering exceptional customer experiences through innovative solutions.About the JobThis role is responsible for ensuring seamless day-to-day operations of all direct banking channels activities as an IVR Channel Owner.Key ResponsibilitiesManage day-to-day operations of all direct banking...

Your role will be responsible for overseeing and optimizing CRM strategies, managing lead planning, and providing insightful reports to support decision-making. You will work closely with the Call Centre, Client Relations teams, and the Marketing department to ensure CRM activities align with overall business goals and drive lead generation success.Abu Dhabi...

To lead Project handling of Contact Center byraising IT requirements design new processes and features withinthe CRM and IVR channel. To provide efficient solutions to increaseProductivity First Call Resolution and increase Net Promoter Score.Service migration to selfselfservice channels and enablingautomation to tasks and processes thus improving team...

The ideal candidate for this role should have extensive experience in Contact Centre technology, including IVR and web, and workflow management software.Main TasksTo review Standard Operational Procedures (SOPs) prepared by the team.To supervise the team on productivity standards, Quality Assurance and meet turnaround time.To prepare MIS, meet performance...

Job OverviewWe are seeking a highly skilled Technical Lead to join our team in First Abu Dhabi Bank. The successful candidate will be responsible for leading project handling of the Contact Center, raising IT requirements, designing new processes and features within the CRM and IVR channel.The ideal candidate will provide efficient solutions to increase...