Operations Manager

5 days ago


Dubai, Dubai, United Arab Emirates Moro Hub Full time

Moro Hub is a leading sales operations organization, dedicated to driving excellence across all aspects of our business.

Job Description:

This role requires a highly motivated individual with a strong background in sales operations and financial forecasting. The successful candidate will be responsible for developing and maintaining accurate financial forecasts for revenue and gross margin.

The ideal candidate will have 8-10 years' experience in Sales Operations, Customer Service and Key Account Management. They will possess excellent analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Financial Forecasting & Sales Analytics:
  • Develop and maintain accurate financial forecasts for revenue and gross margin.
  • Track and report on sales performance metrics, ensuring alignment with corporate targets.
  • Support the CDBO in strategic decision-making through data-driven insights and reporting.
  • CRM Management & Data Integrity:
  • Maintain CRM hygiene by ensuring accuracy, completeness, and consistency of all records.
  • Lead CRM enhancements and developments to improve usability and efficiency.
  • Establish best practices for data entry, validation, and reporting to support sales operations.
  • Order & Delivery Management:
  • Monitor and track all time-sensitive operations related to customer purchase orders and their respective deliveries.
  • Ensure seamless coordination between sales, procurement, and delivery teams to meet customer expectations.
  • Customer Billing & Supplier Payments:
  • Identify and mitigate risks related to order processing and fulfillment.
  • Oversee customer billing processes to ensure timely and accurate invoicing.
  • Track payments to suppliers for cost of goods sold (COGS) to maintain financial discipline.
  • Collaborate with finance and procurement teams to ensure proper documentation and compliance with financial policies.
  • Team Leadership & Process Optimization:
  • Lead and mentor a team responsible for sales operations, ensuring high performance and accountability.
  • Implement structured processes and workflows to improve operational efficiency.
  • Drive continuous improvement initiatives to streamline operations and enhance productivity.

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