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Customer Experience Associate

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Customer Experience Associate Job Summary

This is an exciting opportunity to join our team as a Customer Experience Associate, focusing on delivering exceptional customer service and ensuring timely deliveries. We are seeking a skilled individual who can multitask and remain calm under pressure.

The successful candidate will have strong communication and interpersonal skills, with previous experience in a fast-paced work environment or customer service role. Familiarity with restaurant operations and delivery systems is essential.

This role requires the ability to manage incoming orders, update and maintain an accurate restaurant order system, communicate with kitchen staff, and coordinate with customers and delivery drivers.

Key Duties
  1. Manage incoming orders, ensuring timely preparation and delivery.
  2. Update and maintain an accurate restaurant order system.
  3. Communicate with kitchen staff to confirm order readiness and dispatch times.
  4. Coordinate with customers, kitchen staff, and delivery drivers.
  5. Field phone calls and respond to inquiries about orders, delivery times, and menu items.
  6. Notify customers of any delays or changes to their order status.
  7. Verify correct routes and address information for timely delivery.
  8. Track deliveries to ensure they arrive on time and resolve any issues.
  9. Monitor inventory levels to prevent shortages impacting order fulfillment.
  10. Alert management to supply chain issues or product shortages.
  11. Handle customer complaints and resolve issues promptly.
  12. Deliver exceptional service to enhance customer satisfaction and encourage repeat business.