Client Relationship Manager

7 days ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time

Job Title: Global Executive Search | Talent Acquisition & People Partner

Business Development Manager Role Overview

Multipass is a multi-currency business account provider with a live FX desk, offering local dedicated UK, US and EU accounts, as well as a single multi-currency IBAN supporting over 30 world currencies.

About the Job:

The Business Development Manager will be responsible for business development, servicing and managing customer relationships through one-on-one engagement, identifying client needs and providing them with appropriate Multipass products, services and solutions.

Key Responsibilities:

  • Client Acquisition: Lead generation, appointment setting, and developing a healthy sales pipeline by presenting the company to potential clients through direct communication, telephone calls, meetings, and offering new clients FX & payment solutions to increase transaction volumes.
  • Relationship Management: Review client dossiers to understand current and future needs, identify and respond to customers' requirements, and ensure complaints are resolved within agreed turnaround times to build and maintain long-term relationships.
  • Customer Service: Demonstrate Our Promise and apply the Multipass Service Standards to deliver the company's required levels of service in all internal and external customer interactions.
  • Compliance: Adhere to all relevant organizational and departmental policies, processes, standard operating procedures, and instructions, with high attention on AML procedures, reputation risk, and strict prohibition from miss-selling activities.

Requirements:

  • Bachelor's degree in a business-related field
  • English language proficiency, with Arabic or Hindi considered an advantage
  • Professional qualification such as CPA, ACCA, or Credit Management
  • Knowledge of SME &/or Commercial banking liability products
  • Existing portfolio of clients requiring FX and cross-border payments
  • Expertise in account opening documentation and KYC
  • Good understanding of FX products (plain vanilla)
  • At least 3 years of banking experience in direct sales, customer service, and relationship management in UAE
  • Good understanding of the general, economic, and business environment of the region

We offer:

  • A top-tier team of professionals
  • Opportunities for professional development, including online courses and networking events
  • A permanent employment contract
  • Health and life insurance for employees
  • A comfortable office in Dubai, DIFC free zone

Please note that only shortlisted candidates will be contacted due to the high volume of applications.

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Business Development and Sales

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