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Global Process Improvement Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Amazon Fulfillment MENA L.L.C Full time
Job Summary

The Global Benchmarking, Standards, and Audit (GBSA) team leads defining, implementing, measuring and improving standard work processes that will drive customer experience and performance improvement within Amazon's delivery station network. We are accountable for influencing business-critical decisions that enable scale and deliver consistent, industry-leading performance within our AMZL Operations.

Key Job Responsibilities

  • Serve as a trusted intermediary between global teams and local operations to ensure effective adoption of global standards
  • Serve as a gatekeeper for Change Management in assigned process areas
  • Advocate for regional AMZL in global standards discussions
  • Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using LEAN principles
  • Measure and establish standard rates for standard work to be used for labor and capacity planning
  • Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality
  • Collaborate with counterparts in other functional areas (Safety, Quality, Learning, Tech) as well as the Operations Engineering team and DS Launch SME team to drive standardization of core process elements to support network growth and scale

About the GBSA Team

We are a diverse and international team that works with numerous cross-functional teams to deliver the best operational standards.