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Process Improvement Analyst

2 weeks ago

Dubai, Dubai, United Arab Emirates Guildhall Full time
Job Profile

Guildhall is partnering with a leading global electronics/home appliance business to hire a technical support specialist to join their team in Dubai. The ideal candidate will be responsible for supporting after-sales service operations, ensuring high-quality customer support, managing service teams, and improving overall service efficiency.

Key Responsibilities
  • Manage order entry, review, and tracking to ensure efficient service operations.
  • Coordinate service arrangements and assist in staff task planning and resource allocation.
  • Analyze service processes and suggest improvements to enhance efficiency and customer satisfaction.
Service Network Management
  • Follow up on work orders assigned to service providers, resolving issues and ensuring timely service delivery.
  • Collect feedback on service performance and report to the manager, assisting in finding effective solutions.
Document & Data Management
  • Maintain service contracts, reports, and essential documentation in an organized manner.
  • Analyze service data and generate reports to support decision-making and operational improvements.