Policy and Contracts Administration Specialist

4 days ago


Dubai, Dubai, United Arab Emirates GIG Gulf Full time

Key Responsibilities:

  • Provide administrative support to clients and intermediaries, ensuring timely and accurate data entry into healthcare systems.
  • Monitor and report on regulatory compliance, identifying process gaps and implementing corrective actions.
  • Maintain accurate and up-to-date records of medical insurance policies and maintenance requests.
  • Ensure compliance with regulatory directives by uploading member data files to relevant systems.
  • Liaise with cross-functional teams to provide customer service and resolve queries related to medical and health on track.
  • Carry out translation work on policy contracts and marketing materials, preparing lists of translated materials and topics for reference.
  • Perform quality validation of data and documents related to EB policy onboarding, ensuring full compliance with regulations and company standards.

Operational & Technical Responsibilities:

  • Work independently and autonomously to achieve KPIs and strategic objectives, building and maintaining relationships with internal stakeholders.
  • Ensure proper relationships are built and maintained with internal stakeholders, CHP, EB OPS, and government relations.


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