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Leading Hotel Operations Manager

2 weeks ago

Al Fujairah City, Fujairah, United Arab Emirates IHG Hotels & Resorts Full time
Job Description
  1. Leadership Direction: As the Director of Operations, you will provide leadership direction to the hotel by maximizing financial returns, driving development of people, creating memorable guest experiences, and executing on brand standards.
  2. Financial Planning: You will help the General Manager in developing, implementing, and monitoring financial and operational plans for the hotel, managing operations for all departments, and monitoring variances against budget.
  3. Guest Satisfaction: Your primary goal will be to ensure the highest level of guest satisfaction through superb guest services and amenities, establishing and implementing service recovery guidelines to address any issues promptly and professionally.