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Customer Service Representative

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time
Service Standards

We are committed to delivering exceptional customer experiences, and we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring that our guests receive the highest level of service and satisfaction.

Responsibilities:
  • Welcome and seat guests, presenting menus and answering questions about menu items.
  • Take accurate food and beverage orders, entering them into our POS system.
  • Serve food and beverages promptly and accurately, ensuring proper plating and presentation.
  • Anticipate guests' needs, responding promptly to requests for additional items or condiments.

Your duties will also include:

  • Providing exceptional customer service by engaging with guests, addressing their inquiries, and resolving any concerns or complaints.
  • Monitoring tables to ensure that guests have everything they need, including refilling drinks and clearing plates.
  • Coordinating with the kitchen and other staff members to ensure smooth and timely service.
  • Handling cash and credit card transactions accurately, adhering to proper cash handling procedures.