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Luxury Guest Services Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Kerzner International Full time

About Kerzner International

Kerzner International is a leading hospitality brand that combines luxury and wellness in innovative ways. Our goal is to create memorable experiences for our guests, empowering them to reach new heights of physical and mental well-being.

We design our hotels as vibrant hubs of activity, where guests can engage with like-minded individuals and explore new interests. As a Front Office Agent, you'll be part of a dynamic team that fosters connections and inspires personal growth.

About Responsibilities

Your primary focus will be on providing seamless guest experiences, ensuring smooth check-ins and check-outs, and handling cashiering transactions efficiently. You'll also be responsible for maintaining accurate records and communicating effectively with colleagues and guests.

About Requirements

To excel in this role, you'll need a strong foundation in hospitality management or equivalent experience in front office roles. Familiarity with hotel reservation systems and proficiency in multiple languages, including Russian, Arabic, Chinese, French, Spanish, Italian or German, is highly desirable.