Cybersecurity Operations Specialist
5 days ago
We are seeking an accomplished Technology Service Management Executive to lead our IT service delivery and operations for a key client. This is a unique opportunity to apply your expertise in IT service management, infrastructure management, and cybersecurity services to drive business success.
Key Accountabilities:
- Lead a team of technical support engineers to ensure smooth IT operations and service delivery.
- Manage client IT infrastructure and operations.
- Build and maintain strong relationships with clients to enhance their satisfaction.
- Oversee service delivery, IT operations, and on-site resource deployment.
- Support change requests and impact assessments for contracted cybersecurity managed services.
Requirements:
- 12+ years of overall experience, including 5+ years in a service delivery management role.
- Strong expertise in ITSM, ITIL, service delivery, and cybersecurity operations.
- Proven ability to lead discussions around support and managed services for enterprise clients.
- Experience managing contracts, client relationships, budgets, and service KPIs.
- Knowledge of security, infrastructure, applications, and desktop management.
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