Cybersecurity Operations Specialist

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates cander Full time

We are seeking an accomplished Technology Service Management Executive to lead our IT service delivery and operations for a key client. This is a unique opportunity to apply your expertise in IT service management, infrastructure management, and cybersecurity services to drive business success.

Key Accountabilities:

  • Lead a team of technical support engineers to ensure smooth IT operations and service delivery.
  • Manage client IT infrastructure and operations.
  • Build and maintain strong relationships with clients to enhance their satisfaction.
  • Oversee service delivery, IT operations, and on-site resource deployment.
  • Support change requests and impact assessments for contracted cybersecurity managed services.

Requirements:

  • 12+ years of overall experience, including 5+ years in a service delivery management role.
  • Strong expertise in ITSM, ITIL, service delivery, and cybersecurity operations.
  • Proven ability to lead discussions around support and managed services for enterprise clients.
  • Experience managing contracts, client relationships, budgets, and service KPIs.
  • Knowledge of security, infrastructure, applications, and desktop management.


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