Training and Development Specialist

5 days ago


Dubai, Dubai, United Arab Emirates ACCEL HUMAN RESOURCE CONSULTANTS Full time

At ACCEL HUMAN RESOURCE CONSULTANTS, we are seeking a skilled Training and Development Specialist to join our team.

About the Role:

This is an exciting opportunity for a qualified professional to design, deliver, and evaluate training programs that enhance employee skills and customer experience.

The ideal candidate will have a proven track record of creating engaging training experiences and be well-versed in various platforms and e-learning content creation.

Key Responsibilities:
  1. Develop and implement training programs tailored to business needs.
  2. Assess training requirements through TNA and performance analysis.
  3. Manage and update training content, leveraging digital tools and platforms.
  4. Conduct engaging in-person and online training sessions using interactive techniques.
  5. Monitor training effectiveness through KPIs, reports, and feedback.
  6. Collaborate with management and HR for onboarding and continuous learning initiatives.
  7. Support sales/F&B teams with coaching, role-playing, and customer service training.
Requirements:
  1. Minimum 3-5 years of experience in training, learning & development, or retail/F&B sales coaching.
  2. Proven track record of designing and delivering engaging training programs.
  3. Experience with various platforms and e-learning content creation.
  4. Retail, F&B, sales, or customer service background preferred.


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