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Customer Service IT Manager
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We are a leader in connecting digital and technology talent with opportunities, and we're committed to delivering innovative solutions that drive business success. Our Customer Service Transformation Program is a key initiative, aimed at leveraging technology to enhance customer experience and operational efficiency.
Main Objectives:- Ensure seamless translation of business needs into IT requirements and alignment with the IT roadmap.
- Oversee the execution of IT-related transformation initiatives to ensure they are delivered on time, within scope, and have a measurable impact.
- Ensure the effective integration of new IT solutions into business processes to improve customer experience and operational efficiency.
