Reservation Manager for Luxury Hotels

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

Company Overview:

Minor International is a leading hospitality company operating luxury resorts worldwide. Our commitment to delivering exceptional guest experiences and exceeding business goals drives us to seek talented individuals like you to join our team.

Key Responsibilities:

  • Responsible for the effective operation of the Reservations department.
  • Ensure compliance with company standards and SOPs.
  • Drive upselling and achieve set revenue targets.
  • Process and respond to reservation requests and inquiries.
  • Handle daily trace/follow-up reports.
  • Maintain accurate records and efficient administrative procedures.
  • Apply hotel policies for no-shows, cancellations, credits, and prepayment policies.
  • Stay up-to-date with hotel product information and data.
  • Maximize quality levels of product and service and guest satisfaction.
  • Monitor daily arrivals and honor reservations.
  • Maintain a motivational working environment.
  • Understand relationships between departments.
  • Knowledgeable about local seasonality and events.
  • Proactively promote sister properties.
  • Liaise with the Accounting Department.
  • Provide assistance to local representatives.
  • Take, amend, and cancel reservation details.
  • Reply to every request for information.
  • Attend hotel events and training sessions.


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