Academic Support Coordinator
4 days ago
Crimson Global Academy is a world-class online school delivering live, real-time learning to ambitious students worldwide.
Our vision is to unlock limitless potential for our students and create extraordinary futures.
Role OverviewThis position will support the growth of our marketing initiatives and provide high-quality service to CGA students and parents globally.
You will be responsible for building strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance.
Key Responsibilities- Student and Parent Support
Deliver exceptional service to facilitate positive student outcomes and increase satisfaction.
Ensure students and parents feel supported and receive timely responses to their queries.
Provide personalized solutions considering the student's goals, academic performance, and potential barriers.
Communication and Relationship BuildingRegularly check in with students and parents throughout the year, serving as their primary point of contact.
Maintain effective communication channels, including WhatsApp, Email, and manage calls on Zoom.
Administrative TasksCarry out administrative duties such as processing subject changes, withdrawals, and re-enrollments.
Utilize and maintain our administrative and educational online systems.
Onboarding and OrientationRun and improve the parent/student onboarding process.
Organize orientation sessions for new students and check-in calls with students and parents.
Localise these processes for the Chinese market taking into account feedback from families and the admissions team.
Collaboration and Problem SolvingWork closely with the academic, product, and sales teams to provide strategic solutions to student issues.
Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.
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