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Digital Risk Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Comaea Consulting Full time

At Comaea Consulting, we are looking for a skilled Digital Risk Manager to join our team. This role involves supporting the inside sales process to ensure accurate commercial handling of customer requests.

As a Digital Risk Manager, you will report to the Customer Service Team Lead and work within defined pricing guidelines. Your responsibilities will include sending quotations and answering customer enquiries on service, survey, commissioning, and installation professionally and timely.

Key Responsibilities:

  • Participate in the RFG (request for quote) process and ensure the preparation and technical elaboration of tickets/RFG components.
  • Ensure all relevant information is up-to-date, correct, and complete in the systems (Zendesk/Navision).
  • Cost price calculations of orders based on customer requirements and wishes.
  • Register relevant external customer feedback on SharePoint (complaint/compliment).

Requirements:

  • 2+ years of experience in a similar position.
  • Secondary vocational education.
  • Fluent in English, both verbal and written.
  • Customer-oriented, accurate, and a team player.