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Desktop Support Technician

3 weeks ago

Dubai, Dubai, United Arab Emirates Sky Systems, Inc. (SkySys) Full time
Job Description

We are seeking a skilled IT Desktop Support Engineer to provide high-quality technical support to our clients. The successful candidate will have excellent problem-solving skills and be able to work effectively in a fast-paced environment.

Key Responsibilities
  1. Responsible for troubleshooting and resolving technical issues related to hardware, software, and operating systems.
  2. Providing technical assistance to clients via phone, email, and on-site visits.
  3. Collaborating with the IT team to develop and implement new technologies and processes.
  4. Maintaining accurate records of client interactions and technical issues.
  5. Participating in on-call rotations to ensure 24/7 support coverage.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 3-5 years of experience in IT infrastructure support.
  • Proficiency in Windows and Linux operating systems.
  • Familiarity with TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Excellent written and oral communication skills.