International Operations Coordinator

4 weeks ago


Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time
Job Title: International Operations Specialist

At PrecisionHire Solutions, we are seeking a highly skilled International Operations Specialist to join our team. As an International Operations Specialist, you will play a critical role in providing operations and logistics expertise to our clients and subscribers.

Key Responsibilities:
  • Provide Operations and Logistics Expertise: Collaborate with medical and security professionals to understand and fulfill client requests for assistance.
  • Demonstrate Professionalism and Positive Attitude: Exceed client expectations by providing exceptional service and support.
  • Ensure Continuity of Service Delivery: Answer client requests in a timely and professional manner, managing cases in accordance with company protocols.
  • Document Client Requests: Utilize telecommunication and computer systems to document all matters related to client requests.
  • Plan and Coordinate Services: Utilize internal resources and external correspondents to provide full-range services to clients.
  • Reliably Escalate Cases: Escalate cases and requests as required by company protocols.
  • Communicate Logistical Arrangements: Communicate logistical arrangements to all stakeholders in a timely and appropriate manner.
  • Coordinate Cases Effectively: Manage cases efficiently in accordance with internal and client-specific operations and billing procedures.
  • Manage Cases with Urgency: Proactively work around barriers to achieve the best outcomes for clients and subscribers.
  • Seek and Listen to Customer Feedback: Escalate customer feedback for quality improvement and take responsibility for correcting customer service problems promptly.
  • Provide Comprehensive Billing Information: Secure payment prior to delivery of services to non-clients and recognize opportunities for cost containment.
  • Ensure Case Preparation: Prepare cases for hand-over to the billing department.
  • Manage Allocated Load of Cases: Ensure case details and direction are communicated appropriately and efficiently in the transmission handover.

Requirements: To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You will also need to have a strong understanding of operations and logistics principles and be able to apply them in a fast-paced environment.

What We Offer: In return for your skills and experience, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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