International Operations Coordinator
4 weeks ago
At PrecisionHire Solutions, we are seeking a highly skilled International Operations Specialist to join our team. As an International Operations Specialist, you will play a critical role in providing operations and logistics expertise to our clients and subscribers.
Key Responsibilities:- Provide Operations and Logistics Expertise: Collaborate with medical and security professionals to understand and fulfill client requests for assistance.
- Demonstrate Professionalism and Positive Attitude: Exceed client expectations by providing exceptional service and support.
- Ensure Continuity of Service Delivery: Answer client requests in a timely and professional manner, managing cases in accordance with company protocols.
- Document Client Requests: Utilize telecommunication and computer systems to document all matters related to client requests.
- Plan and Coordinate Services: Utilize internal resources and external correspondents to provide full-range services to clients.
- Reliably Escalate Cases: Escalate cases and requests as required by company protocols.
- Communicate Logistical Arrangements: Communicate logistical arrangements to all stakeholders in a timely and appropriate manner.
- Coordinate Cases Effectively: Manage cases efficiently in accordance with internal and client-specific operations and billing procedures.
- Manage Cases with Urgency: Proactively work around barriers to achieve the best outcomes for clients and subscribers.
- Seek and Listen to Customer Feedback: Escalate customer feedback for quality improvement and take responsibility for correcting customer service problems promptly.
- Provide Comprehensive Billing Information: Secure payment prior to delivery of services to non-clients and recognize opportunities for cost containment.
- Ensure Case Preparation: Prepare cases for hand-over to the billing department.
- Manage Allocated Load of Cases: Ensure case details and direction are communicated appropriately and efficiently in the transmission handover.
Requirements: To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You will also need to have a strong understanding of operations and logistics principles and be able to apply them in a fast-paced environment.
What We Offer: In return for your skills and experience, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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