Customer Experience Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Fitness Zone Full time

We are seeking an experienced Customer Relations Director to join our team at Fitness Zone. The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of success in a fast-paced environment.

About the Role:
  • This is a unique opportunity to work as a Customer Relations Director at Fitness Zone, where you will play a key role in creating a positive and engaging experience for our members.
Key Responsibilities:
  1. Foster a sense of community among our members by encouraging interaction during exercise sessions.
  2. Assist members with the use of equipment and design personal programmes to help them achieve their fitness goals.
  3. Create a welcoming and friendly atmosphere for all members and guests.
  4. Pursue excellence in fitness management, innovation, and professional service.
  5. Work collaboratively with a small team to enable our members to achieve their fitness objectives.
  6. Maintain open communication with the Fitness Manager on all aspects of the fitness department and event planning.
  7. Interface regularly with the Fitness Manager on scheduling and promotions.
  8. Promote all fitness events and offers within the club.
  9. Meet monthly Personal Training (PT) targets while adhering to shift limitations.
  10. Stay informed about club memos and newsletters.
  11. Be available for occasional coverages or adjustments to meet the club's needs during abnormal periods.
  12. Contact new members before their first sessions to confirm appointments and introduce yourself.
  13. Exemplify exceptional hospitality and customer service standards.
  14. Use members' names when interacting with them and introduce yourself politely when necessary.
  15. Participate in monthly department meetings to stay informed, address challenges, and set goals.
  16. Actively promote club membership sales and participate in retention or sales drive projects when required.
  17. Conduct yourself professionally towards all members and staff.
  18. Collaborate with sales teams for club tours as needed.
  19. Solicit feedback from members and seek solutions.
  20. Develop a supportive structure for beginners and newcomers.
  21. Supervise the gymnasium at all times, providing spotting and technique correction assistance.
  22. Stay up-to-date with all orientation procedures.
  23. Provide members with Personal Training as requested.
  24. Address guest complaints and report them to your Manager or the MOD/Club Manager.
Requirements:
  • Demonstrate resilience in handling inconsistent work demands.
  • Achieve daily work targets and goals consistently or exceed them.
  • Show strong organisational skills and be a self-starter.
  • Be solution-focused and proactive.
  • Display a high level of drive and desire to succeed and meet set goals.
  • Ability to maintain continuous communication.
  • UpHold high levels of professionalism, honesty, integrity, and excellent work ethic.
  • Capacity to follow up and implement systems and procedures installed.
Seniority Level:

Entry-level

Employment Type:

Contract

Job Function:

Consulting, Customer Service, and Healthcare Provider

Industries:

Wellness and Fitness Services



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