Vehicle Service Coordinator
2 days ago
The Service Advisor will be responsible for providing exceptional customer service, managing service scheduling, estimating costs, and ensuring seamless vehicle maintenance services at Juma Al Majid Holding Group L.L.C. Key responsibilities include:
- Customer Interaction
- Greet customers and engage with them to understand their vehicle needs.
- Explain services available, including necessary repairs and estimated costs.
- Address customer inquiries and concerns regarding vehicle performance and service history.
- Suggest additional services based on the vehicle's condition.
- Service Scheduling
- Coordinate with technicians to schedule appointments and allocate resources efficiently.
- Determine service urgency and prioritize tasks accordingly.
- Manage work orders, tracking progress and ensuring timely completion.
- Cost Estimation and Quoting
- Provide customers with detailed estimates for repairs and routine maintenance services.
- Deliver written quotes to customers before commencing work, ensuring transparency in pricing.
- Handle payments for services rendered, applying correct charges.
- Service Delivery and Quality Assurance
- Keep customers informed about service status, particularly if there are delays or unexpected issues.
- Conduct quality checks to ensure services meet the highest standards.
- Problem Resolution and Customer Satisfaction
- Address customer complaints or concerns professionally, resolving issues promptly while maintaining customer satisfaction.
- Provide recommendations for preventive maintenance or repairs to prevent future issues.
- Relationship Building and Customer Retention
- Built long-term relationships with customers through excellent service and personalized recommendations.
- Foster customer loyalty by following up after services are completed, ensuring satisfaction, and informing them about potential additional services.
- Inventory Management and Record-Keeping
- Maintain accurate records of customer services, repairs performed, service history, and any parts used.
- Ensure parts and materials are stocked for upcoming repairs and services, coordinating with the parts department if necessary.
- Sales and Marketing Initiatives
- Promote additional services, such as tire rotations, oil changes, or vehicle detailing, based on the vehicle's condition.
- Participate in service department marketing campaigns, like email promotions, seasonal offers, or loyalty programs, to drive more business.
- Warranty and Insurance Support
- Advise customers on warranty coverage for repairs, ensuring eligible services are covered under warranty terms.
- Assist customers with filing insurance claims for services related to accidents or damage covered by insurance.
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