Financial Services Operations Expert

5 days ago


Dubai, Dubai, United Arab Emirates Emirates Full time
Job Description

We are seeking a highly skilled Finance Product Officer to join our team at Emirates. In this role, you will be responsible for ensuring that all financial applications meet the required standards and support is provided in line with Service Level Agreements (SLAs).

Key Responsibilities
  1. Root Cause Analysis: Identify and suggest permanent resolutions for recurring issues affecting financial applications.
  2. Consultancy and Business Support: Provide expert advice and assistance to end-users on utilizing financial systems effectively and implementing business processes improvements.
  3. Feature Enhancement: Explore and propose new features in financial applications to enhance their functionality and value.
  4. Testing and Quality Assurance: Develop regression test packs, conduct User Acceptance Testing (UAT) for new features, and optimize testing cycles for financial applications.
  5. Documentation and Training: Collaborate in writing Standard Operating Procedures (SoPs), user guides, and setup/configuration documents for financial systems.
  6. User Access Management: Manage user access requests while ensuring compliance with defined policies and SLAs.
  7. Master Data Maintenance: Periodically review users and operational masters to ensure healthy master data compliant with policies and processes.
  8. System Configuration: Configure financial applications according to approved setup and configuration documents.
  9. Change Enablement: Support training and adoption of existing business processes and implement changes as needed.
  10. Performance Management: Manage personal performance and contribute to unit improvement through continuous learning and development.


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